EKD Shock Absorber Complaints, Returns and Repair Process
Prepare an EKD shock absorber complaint with order details and fault evidence. Understand return authorization, inspection and repair or replacement review.
Direct answer
Start a complaint with the service contact and provide the order reference, model, affected quantity and fault evidence. The documented process reviews the issue before authorizing a return, then inspects returned products to determine the appropriate repair, rework or replacement action.
Questions this page answers
- Should I ship a failed absorber back immediately?
- Is repair or replacement always free?
Required inputs
Review steps
- 1
Submit the problem and evidence
Describe the symptoms and whether the issue concerns product quality, missing documents, packaging, delivery or an incorrect item. Include order details, markings, photographs, operating conditions and any quality report. Keep samples and packaging available if requested.
- 2
Obtain return authorization
Customer service coordinates the quality review. When a return is approved, confirm the return list, date and RMA (return authorization) number before shipping. Ask the service contact to confirm the address and shipping arrangements for your case.
- 3
Inspection and proposed action
Returned goods are checked against the return record and separated for assessment. The quality team evaluates the cause and proposes repair, rework or replacement for confirmed factory issues. Misuse or an expired applicable warranty may lead to a paid repair, subject to a quotation and customer agreement.
- 4
Confirm terms and close the case
Confirm the proposed action, charges if any and schedule in writing. The procedure calls for follow-up and corrective or preventive action where appropriate. It does not establish a universal warranty duration, unconditional returns or free replacement for every complaint.
Common mistakes
Technical notes
- Based on the supplied EKD customer complaints and product returns procedure, sections 3 and 5, reviewed 9 October 2026. Confirm the response schedule and applicable commercial terms with the service contact.
Buyer FAQ
Should I ship a failed absorber back immediately?
Contact service first. Obtain approval, the RMA number, the agreed return list and shipping instructions so the product can be linked to the correct review.
Is repair or replacement always free?
No. The cause, order terms and applicable warranty are reviewed. Confirm any paid repair quotation before work proceeds. A fixed warranty period or response deadline must be confirmed for the order.
Preparing an EKD purchase or sample request
Samples and minimum quantity
Include the number of trial units and expected production quantity. Request written confirmation of sample availability, minimum quantity, price and terms for the exact model and configuration.
Standard or custom configuration
Provide the complete model code for a standard item. For a custom requirement, send dimensions, operating conditions, environment and acceptance criteria so the technical scope can be agreed before the quote.
Delivery date and documents
State the destination and required date. Availability and delivery are confirmed for the model, configuration and quantity in the quotation. List the drawings, inspection records, declarations and traceability documents you require; request confirmation of their scope before ordering.
Warranty or failure review
Provide the order reference, model and batch marking, installation photos, operating data, time in service and failure symptoms. Ask for the applicable warranty terms and assessment procedure in writing; do not assume a standard warranty period or an automatic replacement entitlement.
Move from answer to model shortlist.
Use the sizing tool when you have the inputs, or send the application data for engineering review.